Effective Date: July 20, 2025
Welcome to PetKart. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our platform, including our mobile application and website (collectively, “Platform”). Please read this policy carefully.
By using PetKart, you agree to the terms of this Privacy Policy.
We may collect the following categories of personal and non-personal information:
Full Name
Email Address
Phone Number
Address
Payment Information (via third-party gateway, not stored by us)
Profile Picture or Pet Listings
Government-issued ID (only if required for breeder verification)
IP Address
Browser Type
Device Model and OS
App Usage Statistics
Log Data and Crash Reports
If you enable location services, we may collect and use your location to provide relevant services (e.g., nearby pet listings).
We use your data for the following purposes:
To create and manage user accounts
To facilitate pet/product listings, purchases, or communication
To process payments via secure third-party gateways
To provide customer support and respond to inquiries
To personalize your experience and suggest relevant listings
To improve our platform’s performance and usability
To send transactional or promotional notifications (only with opt-in)
To detect, prevent, and investigate fraud or security issues
We do not sell your personal information. We may share your data with:
Service Providers (e.g., payment gateways, cloud hosting)
Legal Authorities, if required by law or to protect rights
Third-Party APIs, only when explicitly required (e.g., map, analytics)
Buyers or Sellers, to facilitate transactions and communication
All shared data is handled securely and only to the extent necessary.
You have the right to:
Access, update, or delete your personal data
Disable push notifications or marketing emails
Request account deletion by emailing us at admin@petcare.org.in
Revoke location permission via device settings
We implement industry-standard encryption and access controls to protect your data:
SSL/TLS for encrypted data transfer
Encrypted storage of sensitive data (where applicable)
Restricted internal access to personal data
Secure authentication protocols
However, no system is completely secure. We cannot guarantee absolute security.
PetKart is not intended for children under 13. We do not knowingly collect data from anyone below this age. If you believe a child has provided us with personal information, contact us immediately.
Our Platform may contain links or integrations with third-party services (e.g., Google Maps, payment gateways). We are not responsible for the privacy practices of those services. Please review their respective policies.
We use cookies and similar technologies to:
Maintain login sessions
Track app performance
Understand usage patterns
You may disable cookies in your browser/app settings, but this may impact functionality.
If you are located outside India, please be aware that your information may be transferred to and processed in India, where our servers are located. We comply with international data protection standards to ensure your data is treated securely.
We retain your personal data only as long as necessary:
For the purposes outlined in this policy
To comply with legal obligations
Until you request deletion
Upon account deletion, your personal data will be anonymized or securely destroyed.
We may update this policy from time to time. Any changes will be posted here with a revised “Last Updated” date. We recommend reviewing this page periodically.
If you have any questions or concerns about this Privacy Policy, please contact:
PetKart Team
📧 Email: admin@petcare.org.in
By using our services, you acknowledge that you have read and understood this Privacy Policy.